Delivery Policy Packing Information
We deliberately protect and personally wrap our parcels for you so they are protected from delivery personnel mishandling. They are also personally posted at our local retail post office branch.
Australian Deliveries
Regular Post – with tracking, you should allow, between 2 to 5 days for delivery.
Domestic delivery times
See below for expected delivery time frames for our standard domestic parcel services* sent within Australia.
Within the same state
• Within metropolitan areas of capital cities or the same city or town 1 to 2 days.
To other states
• Between metropolitan areas of capital cities 2 to 5 days.
Express Post – Tracking with next-day delivery *within a service's delivery network.
The Express Post network covers 80% of Australian business addresses, private addresses and post office boxes. If your item is for an address outside this network, Australia Post will use the fastest possible transport links, but it won't be covered by Australia Post Next Day Guarantee.
*The delivery services available to you, and the speed at which your items will be delivered, depend on whether your 'to' and 'from' postcodes fall within a service's delivery network.
* Domestic Parcel Delivery Areas
International Deliveries
Custom Charges: Some countries may hold items for inspection or charge extra customs duty charges before final delivery. We cannot know if or when that will happen. We cannot be held responsible for any extra fees charged by local customs.
Registered Post International Parcels offers an added security service for merchandise items, proof of posting, and a signature on delivery. It offers reliable door-to-door delivery of parcels to over 190 destinations within 3 to 10 business days between metropolitan areas of major cities.*